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Anyway, I can't stand T-Mobile. As many of you know, I use the Blackberry 7100T. The phone itself is dazzling in terms of functionality. However, functionality means very little when the service can't keep up. I have no idea how or why I'm still running on service from such a horrible company. Why does anyone use T-Mobile? It's not just that the service sucks miserably, it's that the representatives do very little to make up for the situation. Since I got the new 7100t last fall, I've probably been on the phone 10 or 12 times with customer service reps or tech support people (I'm pretty sure the tech guys are based in India). They always act like they are doing me a huge favor buy letting me use their service. One day I think I'm going to snap. The most recent call went like this:
Customer Service: How are you today, Mr. LJ?
LJ: Not doing too well. I actually had to call you from a VERIZON wireless phone because, shockingly, my T-Mobile phone is not working. The display on my Blackberry is alternating between solid white and multi-colors. I can't make calls, receive or send emails, etc. I can't even retrieve numbers.
Customer Service: Uh, sorry to hear that. Well, have you maybe dropped your phone recently?
LJ: No. The phone was sitting on the seat next to me while driving up Pacific Coast Highway and suddenly this problem began. My phone is my baby. I treat it exceptionally well.
Customer: Oh, so you use it for business?
LJ: Business? Are you kidding? I use this phone to manage my social life. This problem needs to be resolved quickly...
So after 72 hours of zero contact with my social network, the replacement Berry finally arrives . . .